Welcome to Lynz Cook Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing premium grill replacement parts. By accessing our site and placing orders, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional chefs and grilling enthusiasts aged 18+ who need quality replacement parts for their grills. By using our site, you confirm you meet these criteria.

1.2 Content Ownership

All content on lynzcookshop.com, including product descriptions, images, and branding, is the exclusive property of Lynz Cook Shop and protected by international copyright laws. Unauthorized use is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our grill components (burners, cooking grids, gas valves, etc.), but minor variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.

3. Ordering Process

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse orders for any reason.

3.2 Order Accuracy

It is your responsibility to ensure all order details (including product selection, quantities, and shipping address) are correct before submission.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.2 Pricing and Charges

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time.

4.3 Payment Security

All transactions are processed through secure payment gateways. We do not store your full payment details on our servers.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days
Note: We cannot ship to some Asian and remote regions.

5.2 Order Processing

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email upon shipment.

5.3 Delivery Responsibilities

Once shipped, risk of loss passes to you. Any customs/duties fees are your responsibility. Please inspect packages upon delivery and report damage immediately.

6. Returns and Refunds

6.1 Return Eligibility

We accept returns within 15 days of delivery for most unused items in original packaging with proof of purchase. Non-returnable items include:

  • Installed/used gas valves
  • Ignitors
  • Venturi tubes

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include your order number and reason for return
  3. Wait for RMA number and instructions
  4. Ship items to our Toledo facility

6.3 Refund Processing

Refunds are issued within 5 business days of receiving your return, excluding original shipping costs (unless due to our error). Allow 2-10 business days for funds to appear in your account.

7. Customer Responsibilities

7.1 Accurate Information

You must provide complete and accurate information when creating an account and placing orders.

7.2 Proper Installation

For safety, have all gas-related components (valves, burners, ignitors) installed by qualified professionals.

7.3 Compliance with Laws

You are responsible for complying with all local laws regarding grill use and component replacement.

8. Liability Limitations

8.1 Product Use

Lynz Cook Shop is not liable for:

  • Improper installation or use of products
  • Incidental or consequential damages from product use
  • Any third-party modifications to our products

8.2 Website Availability

We strive to maintain uninterrupted service but are not liable for temporary website unavailability due to technical issues beyond our control.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

11. Contact Information

For questions about these Terms:

Lynz Cook Shop
1310 Chicago Avenue
Toledo, US 43652
Email: [email protected]

Thank you for choosing Lynz Cook Shop for your grilling needs. We’re committed to providing quality products and excellent service to grilling professionals and enthusiasts worldwide.