At Lynz Cook Shop, we’re committed to delivering premium grill replacement parts worldwide with reliable shipping and a straightforward returns process. Whether you’re a professional chef or a backyard grilling enthusiast, we’ve got your needs covered.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Best for customers who need their grill parts quickly
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Economical option for larger orders

Note: Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas may experience longer delivery times.

Returns & Exchanges

We stand behind the quality of our premium grill replacement parts. If you’re not completely satisfied with your purchase of burners, cooking grids, or other components, we’ll make it right.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition. Please note:

  • Items must be unused, in original packaging with all tags and documentation
  • Proof of purchase is required (order number or receipt)
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on the following once they’ve been installed or used:

  • Gas valves
  • Ignitors
  • Venturi tubes

These components are critical to your grill’s operation and safety systems.

How to Initiate a Return or Exchange

Follow these simple steps to return your grill parts:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order.
  2. Get Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Securely: Repack the item(s) in the original packaging with all included materials. For heat plates and cooking grids, please use adequate padding to prevent damage during return shipping.
  4. Ship Back: Send the package to our Toledo facility using a trackable shipping method. We recommend insuring the package for its full value.
  5. Confirmation: Once received and inspected, we’ll process your refund or ship your replacement parts.

Return Request Template

Copy and paste this template into your email to expedite processing:

Subject: Return Request – Order #[Your Order Number]

Dear Lynz Cook Shop Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

Product Name: [e.g., Stainless Steel Burner]
Quantity: [Number]
Reason for Return: [e.g., Wrong Size, Defective Part, etc.]

Please advise on next steps for returning the item(s).

Best regards,
[Your Full Name]
[Your Contact Number]
[Your Order Date]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return results from our error

Note: Depending on your financial institution, it may take 2-10 business days for the refund to appear in your account.

Exchanges

Need a different size burner or cooking grid? We’ll gladly exchange your item for the correct part:

  • Follow the same return process above
  • Clearly state in your email that you’re requesting an exchange
  • Specify the replacement item you need (with product code if possible)

We’ll ship your replacement part as soon as we process your return, with no additional shipping charges for customers in eligible regions.

Damaged or Defective Parts

If your burners, heat plates, or other components arrive damaged or defective:

  • Contact us immediately with photos of the damage
  • We’ll arrange for a replacement at no cost to you
  • In some cases, we may ask you to return the damaged part for quality inspection

Return Shipping Address

Lynz Cook Shop – Returns
1310 Chicago Avenue
Toledo, US 43652

Important: Include your RMA number on the outside of the package.

For any questions about our shipping or returns policy, our grill experts are happy to help at [email protected].