Welcome to Lynz Cook Shop’s FAQ section! We’re here to help you with any questions about our premium grill parts, shipping policies, and more. Below you’ll find answers to our most commonly asked questions from grill enthusiasts worldwide.
About Our Products
What types of grill parts do you sell?
We specialize in premium replacement parts for all types of grills, including:
- Burners
- Cooking Grids
- Gas Valves
- Heat Plates
- Ignitors
- Repair Parts
- Venturi Tubes
- Warming Racks
Are your parts compatible with my grill model?
Our parts are designed to fit most major grill brands. For specific compatibility questions, please email our grill experts at [email protected] with your grill make and model.
Do you sell complete grill sets or just individual parts?
We focus on replacement parts to help you repair and maintain your existing grill. However, you can combine multiple parts (like heat plates and warming racks) to create a comprehensive overhaul for your grill.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards and payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Do you charge any hidden fees?
No surprise fees! All import duties are calculated at checkout so you know exactly what you’re paying before you complete your order.
Shipping & Delivery
Where do you ship?
We ship globally to most countries (excluding some restricted regions in Asia and remote areas). During checkout, you’ll see if we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
Standard Express Shipping ($12.95)
– Handled by DHL/FedEx professionals
– 10-15 day delivery after processing
– Real-time tracking
– Ideal for urgent burner replacements or critical ignitor repairs
– Handled by DHL/FedEx professionals
– 10-15 day delivery after processing
– Real-time tracking
– Ideal for urgent burner replacements or critical ignitor repairs
Free Global Shipping (Orders $50+)
– No-cost delivery via EMS
– 15-25 day delivery window
– Best for complete Venturi tube sets or cooking-grid bundles
– No-cost delivery via EMS
– 15-25 day delivery window
– Best for complete Venturi tube sets or cooking-grid bundles
Pro Tip: Combine heat plates and warming racks to hit the $50 free shipping threshold!
How long does order processing take?
We process and pack all orders within 1-2 business days. For same-week processing, place your order by Wednesday noon EST.
Can I track my order?
Yes! All orders come with tracking. For DHL/FedEx shipments, you’ll get real-time tracking from our warehouse to your grill. EMS shipments also include tracking, though updates may be less frequent.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy for unused items in their original packaging. US customers receive pre-paid return labels for added convenience. Refunds are processed quickly to your original payment method (Visa, MasterCard, JCB, or PayPal).
What if my part doesn’t fit?
First, contact our grill-savvy team at [email protected] – we might be able to help with installation tips or identify the correct part. If it truly doesn’t fit, you can return it under our standard return policy.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges. This ensures you get your replacement part as quickly as possible.
Commercial & Bulk Orders
Do you offer special services for restaurants?
Yes! Restaurant owners and commercial kitchens trust us for:
- Bulk order expertise
- Special documentation for smooth customs clearance
- Consistent quality parts for professional use
Can I order large quantities of a single part?
Absolutely. We regularly handle commercial quantity shipments. For bulk orders (10+ of any single item), please email us for potential volume discounts.
Contact & Support
How can I contact customer service?
Our grill-savvy team is available via email at [email protected]. We typically respond within 24 hours.
Where is Lynz Cook Shop located?
Our headquarters is at:
1310 Chicago Avenue
Toledo, US 43652
Founded in Toledo with a global vision to serve backyard chefs and commercial kitchens worldwide!
1310 Chicago Avenue
Toledo, US 43652
Founded in Toledo with a global vision to serve backyard chefs and commercial kitchens worldwide!
Grill Tip: When emailing us about shipping options, include your location and the parts you need – we’ll recommend the fastest solution for your specific situation!
From our family of grill enthusiasts to yours—happy cooking and smooth deliveries!
The Lynz Cook Shop Team